In April 2002, we had 20 Double Hung Windows installed in our home. I contacted Alside Warranty Service in May 2014 because 9 of the windows will not stay up.
I receive a claims packet from them in early June 2014 which I completed, along with documentation that we are the buyers and current owners of the home.
It is now August 2014 and I have not heard anything more from them. It has been at least 60 days since I contacted them last with no reply.
I am trying to get the names of local representatives in the Baltimore, Maryland area.
A Contractor that recently sided our home (Alside Siding) is trying to help me with this issue but he does not do windows.
Hopefully, this complaint will get a response from Alside so I do not have to go to the Better Business Bureau.
Thank you for allowing me on this forum.
Review about: Alside Window Window.
Monetary Loss: $1000.