4 comments

After speaking with the Warranty Department, I was informed that the crack in my window (Model 0971 - Casement) was not covered by the warranty, as the warranty does not cover breakage of glass.

The glass cracked however, on day when in Minneapolis it was -20 degrees and I believe there was a defect within the hermetically sealed insulation that failed. The window was only 2 1/2 years old.

I was told by a contractor that warranties from other window companies would cover this circumstance, but Alside did not. Will replace with another company. Their warranty is very poor.

Review about: Alside Window Window.

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Anonymous
White Plains, New York, United States #814824

I pretty much knew after two windows that my contractor sold me a bill of good with Alside windows.In my opinion, they are substandard and if I knew what I knew now I would never have bought these knock offs.

They do not offer anywhere near the heat retention they claim. The furring seals often become misaligned after a few cleanings because they are cheaply attached to the window itself. Within 2 years I had 3 out of 15 windows I couldn't tilt in to clean because of that.

As for the 3 other windows that had the seals fail in February, Alside has yet to return several phone calls.I did send them all the pictures and forms they requested that i send them.

Alside's warranty isn't worth the paper it is printed on.

Anonymous
#814112

Same Problem here in Ohio. Bought Alside casement windows specifically to support local economy. Never again.

Anonymous
Bismarck, North Dakota, United States #802697

Im a contractor and I deal with Alside windows.I'm very impressed with the warranty that Alside offers.

You should always contact the contractor that installed the windows and not the warranty department. I offer a glass breakage package and my customers call me when there is a problem with the window.

I can get a replacement window sash from warranty from Alside.Alside stands behind there window and I highly recommend an Alside window, they are on top when it comes to the window industry!

Anonymous
#780891

We experienced a crack also, but have not yet been able to get a hold of Alside warranties to determine if it may be covered or not.

Clearly, if you are buying WINDOWS you want the entire WINDOW - including obviously the glass - to be covered. If the above is true, no one should buy Alside windows.

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