Penfield, New York
Not resolved
Product or Service Quality
1 comment

I Have Alside windows in my 10 year old home, have now had 4 seal failures.....its obvious there must be problems with the design or materials... They want $95.00 an hour to fix the seals.

I can understand if one seal goes but 4 seals is a bit much. In fact I had to have one window replaced after one year and the replaced window is now displaying a failed seal again. When I called in to talk about the warranty I was told it was only on defective parts.... so I guess a seal does not qualify.

My friend has Anderson windows and when he a problem they were on site the next day to repair it at no cost to them......... Live and learn.

Product or Service Mentioned: Alside Window Window.

Reason of review: Warranty issue.

Monetary Loss: $400.

Preferred solution: Let the company propose a solution.

I didn't like: Seal failure and response, Seal failure and the difficulty of filing a warranty claim.

Company wrote 0 public responses to the review from Oct 20, 2016.
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Northfield, Ohio, United States #1229993

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