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Do not buy products from this company. They will not honor their commitment/warranty. Their sales people are excellent talkers, yet undependable. Managers do not bother to return your call. Our HOA chose this company to replace our bedroom picture window. Payment for...
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Anonymous
Anonymous

yeah then why leave a bad review on Alsides site and not with the installer?? That would be like yelling at the Trojan condom company for your *** boyfriend not knowing how to...

alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, If you would like to send your contact information to alsidesocialmedia@gmail.com we would be happy to look into your issue.

1.0
I didn't like
  • Poor quality
#1143594
I purchased Alside Windows through Barney's in Joliet, IL. It took over six months to get the windows installed. I have attempted for over a year to get Barney's back to repair a window that I cannot open because it was not installed properly. Barney's has failed to...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, If you email us your information we would be happy to look into this for you. alsidesocialmedia@GMAIL.COM

1.0
I didn't like
  • Product
#1041049
A candle would not sustain a flame when put in front of window on a windy day. Had a whole house energy audit done with the fan installed in the door to represent a 20 mph wind hitting all sides of the house at once, and none of the windows passed. They all fail to...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

We would be happy to look into this if you email your information to alsidesocialmedia@gmail.com. Thank you.

1.5
I didn't like
  • Product
#1040008
Alside Window - 6106 Alside UltraMaxx Slider Patio Doors
I had ordered Alside patio slider doors to be installed by Vanderlawn Home Improvement located in Hudsonville ,MI in August 2016. It was suppose to take 6 to 8 weeks for delivery. I ended up having to wait over 8 weeks after ordering these doors to finally get them...
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Anonymous
ke

Air infiltration is not seal failure and did not cause seal failure.windows are not submarine hatches nor are any windows and doors air tight.you are misinformed if you think ...

alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, we would be happy to assess your issue if you send your contact information to alsidesocialmedia@gmail.com or submit your claim online at http://www.alside.com/support/war...

1.0
I didn't like
  • Seal failure
  • Air goes right through the door
#975132
We bought 12 windows in 1999, and had them installed by U.S. Windows of Iowa. Over time, the springs would lose tension, and they had to keep coming out to tighten the springs so the upper half of the window didn't come down on it's own. Then we had one window that the...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, If you send your contact information to alsidesocialmedia@gmail.com we would be happy to look into your claim. Thank you!

#965073
Unbelievable! If you have a mechanical problem on your windows like the locks don't lock or the cranks don't crank or the latches don't latch, you have some hoops to jump through. Make a call to the Warranty Dept. They will send out to you a warranty packet. Send...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, please send your contact information to us directly at alsidesocialmedia@gmail.com and we would be happy to contact you. Please note our warranty process is being updated ...

1.3
#913876
Several years ago, I purchased 10 Alside windows which I complained to the company (Albany, NY) and Consumer Fraud, Attorney General office and now i have to purchase 3 windows due to seal failure. One window is so badly stained you can hardly see outside clearly. ...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, we would be happy to pass your information off to our customer service team. We will email you directly at the email address provided to get more contact info. Thank you!

We had these windows installed 2 years ago.The window design is horrible-too much space in between the slider panes!!! Whenever the wind blows the windows make a loud howling noise. Not just one window, all 11 of them!! We have had the contractor come out and listen to...
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Anonymous
Anonymous

The howling noise is caused from not putting screws in the factory provided holes. Caulk the holes shut and the howling humming will stop

alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, we have received your complaint and would be happy to look into your issue. Please send your contact information to alsidesocialmedia@gmail.com. Thank you!

2.0
I didn't like
  • Windows howl when the wind blows
#694112
We had 37 windows replaced with Alside Mezzo installed with Alside installers and purchased through Empire windows. All the windows have a 1/2 inch gap around the windows. They said that happens all the time when installing replacement double hung windows. (we had...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Please send your information to alsidesocialmedia@gmail.com and we would be happy to look into this.

1.7
I didn't like
  • Product
#686698
Three months ago I called with a request to have three windows replaced as the seal has gone bad. I originally spoke to Scott, who took my information and got back to me a gave me the ISS Department # 317-547-2842 I spoke to Barb in may and gave he the serial numbers...
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alsidesocialmedia
alsidesocialmedia
Alside Window Verified Representative

Hi, we would be happy to look into this issue for us if you email us your information directly at alsidesocialmedia.com.Thank you!

3.7
I liked
  • Warranty for seal failures
#680550