Alside Window

We purchase 13 windows from Jomo windows and more who is a contractor for alside window Contract was signed on 7/24/21,installation began around 4/24/2022. That same winter which was the first winter after having the windows installed we had condensation and ice forming in and on the windows, up the runner and around the bottom rail With ice forming on the inside and air in between the sashes I had to put cotton balls in there to keep air out we contacted our installer and he said it was because we didn't seal them when we clean them which I have not done at all to this day.

He came a couple weeks later with my husband showing him the problems and told my husband he would get a supervisor to come and look at them with him he called my husband and told him a date and time they would be there so my husband took off work and lo and behold the day of, He called and canceled. My husband set up another time about 2 weeks later which my husband took off work again and again he canceled the day of .My husband has contact with him several times asking for numbers to the supervisor and he has refused to answer to anything.

After a third time of contacting Jomo windows he finally came with a supervisor from a distribution plant and he agreed The windows were missing part.We tried several times to get into contact with alside After filing a claim,It took several Emails to alside and finally got a response for a denial on our warranty Stating their findings concluded that Our particular concern is not the result of manufactured defect covered by the warranty They refuse to warranty our windows and it is very difficult to get a hold of anyone from this company. After a little research alside Had a class action lawsuit filed May 20, 2015 Add according to the complaint file Certain outside 2 paint glass window contain defects which make them more prone to silk failure resulting in conversation and/or corrosion between pains of glass this conversation and corrosion is occurring at higher rates than typical for windows industry, According to the lawsuit that was filed In the United States district court of Minnesota.

We purchased this large window (94" x 42") through a contractor and for a little over a year we loved our large bay window but then we came home to a crack in the window across the one corner ~3 feet long. We entered in our warranty claim and after a protracted amount of time was told that "sorry, we don't honor a glass claim and you didn't buy a glass warranty".

We never even knew there was such a thing! Then, we brought in a local glass contractor who said that the window was very cheaply made and was not surprised it had cracked.

In the meantime, our contractor told us he now has 2 other customers with Alside window warranty problems. So now we have to spend more $$$$ to get what we should have initially had.

I went to alside to purchase a box of siding. I told the man behind the counter I was not an expert on the diffrent kinds of siding but I know how to install it.

He said no worries we will get you taken care of. I provided pictures of the old siding with a tape measure on it on the top and from the side view so that there would be no confusion. We'll, they said it was double 5-1/2 in dutchlap so that's what I bought. Once I got to the job I realized they had sold me the wrong siding and took it back immediately.

They would not refund my money. All other supply companies do returns.

Especially when the product hasn't been opened and or used in any way shape or form! I'll never do business with this company again and highly recommend no one else do business with then either!

I am on my third set of horizontal slider windows (original vinyl windows installed in June 2019, sashes replaced Sept 2022 worse than original with 1/2 x 3/4 inch holes and gaps to outside, sashes replaced again May 2023 have holes and gaps again)... also am on my second set of double hung windows originals received June 2019 and replaced Sept 2022 due to defects of all of them horizontal slider and double hungs allowing air between glass and sash frames as well as between panes and frames - and through frames themselves.

Replacement sashes still allow air to blow. Horrible quality...

consistently. It is pointless to continue replacing them because they are consistently horrible and the public should be aware of this.

They (Apex/Alside) outsource (or Automate) their warranty process to an on-line portal that is clunky at best. Took me over an hour just to provide documentation and force all files loaded to be less than 2MB.

After everything was loaded (proof of ownership of house, window contract, pictures of defects (3 failed windows in 2 years since install), etc. ... My claim went into a blackhole...no response from local connection, window seller or online portal. I don't expect 24 hour turnaround service, but at a minimum I would expect a response within a week.

It has been 2 plus weeks and can't get a response. Frustrating beyond belief.

I purchased 10 new windows for my house a few months ago and every single one leaks water. It doesn't even need to be a hard driving rain even a light shower or a light spray with the garden hose and water will leak in along the track.

During a hard driving rain the inside of the window track filled up so much it almost overflowed. These are brand-new windows that were professionally installed, so it is 100% poor quality windows and not an issue with installation. The company refuses to admit that there is an issue with the windows and swear that everything is fine. Unfortunately, it looks like I will need to hire an attorney to get anything done.

I have no idea how this company is still in business, they are an absolute joke.

I hope this helps at least one person from dealing with the headache I have had with these windows. DO NOT BUY ANYTHING FROM ALSIDE!!!

The builder of my condo installed Alside windows. Condo was built approx.

6 years ago. I noticed fogging in 3 windows which appears to be seal failure, so I submitted warranty claims for them. It's been 4 weeks since I submitted the claims and no response. I had a local window repair company give me a price to replace the bad windows and he suggested I submit the warranty claims to see if Alside would replace them.

He even showed me where I could find the serial number on the windows. He said Alside would most likely just send new windows and that I would be responsible for the cost of installation which I don't really have a problem with. I just want windows that aren't foggy. The window repair company said they could do the installation.

As I stated above, it's been 4 weeks since I submitted the warranty claims, and based on other posts on this forum, it appears that I'm never going to here from them.

The replacement cost from the window repair company isn't outrageous, so I'll probably just go ahead and have them do the replacement. If I could give negative stars for Alside customer service and warranty I would.