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Disappointing Warranty Process

1.8
Alside Window - Disappointing Warranty Process
Alside Window - Disappointing Warranty Process
They (Apex/Alside) outsource (or Automate) their warranty process to an on-line portal that is clunky at best. Took me over an hour just to provide documentation and force all files loaded to be less than 2MB. After everything was loaded (proof of ownership of house,...
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#3658118 Review #3658118 is a subjective opinion of poster.
Location
Menomonee Falls, Wisconsin
Preferred solution
Deliver product or service ordered
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Guaranteed Replacement windows

1.0
Ordered replacement in Nov 21. Sent wrong size. Received correct replacement today. 5-20-22. Over 6 months. Sends part only. You have to disassemble the window yourself and install replacement glass. Lifetime Warranty is bogus. Dont buy Alside

User's recommendation: Don’t purchase Alside.

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#3593760 Review #3593760 is a subjective opinion of poster.
Location
Knoxville, Tennessee

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I have Al side Excalibur windows for many years. From day one until today I am constantly replacing sashes and picture windows because of seal failures. They were lemons from day one