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2.7

Alside doesn't design a bad product in general, the issue is the manufacturing process as a whole. An example would be their Cedar Rapids IA plant, it's mostly day laborers that aren't legal.

They go through quality control managers almost yearly because none of them can fix the underlying issue, there's no quality control with employees that have a non stop revolving door. And the fact that Alside will not staff their supply centers or distribution centers properly, thus you get overworked poorly paid employees with a very high turnover rate.

The warranty is another issue in itself. Due to the fact that the dealers have their own processes, and most utilize their own installation teams, they conveniently get stuck in the "installation vs product" argument.

Corporate customer service is absolutely worthless, and will always blame every issue on the installation. If a dealer utilizes Alsides inhouse ISS division, typically you're going to get installers that are not the highest of quality. This is because Alside allows the dealers to beat them down to the bare minimum for installation costs, meaning the installer gets screwed so Alside makes their precious margin. You cannot keep happy installation teams with poor labor rates, and no Service or Warranty Claims department to provide back end assistance.

Instead Alside leverages their ISS installers to constantly fix their product defects, and pays them the bare minimum to do so.

When you purchase windows from any Alside ISS customer, please realize that due to the lack of resources that Alside provides, and very low subcontractor labor rates, you're not going to get the best skilled installers. And whether you purchase the best window in the world, or a low dollar piece of garbage, the installation is what counts.

Location: Muskego, Wisconsin

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Austan Hxy

Hi, please send your concerns to alsidesocialmedia@***.com. We would be happy to look into any warranty or customer service issue you have experienced. Thank you.

Guest

Hi, please send your concerns to alsidesocialmedia@***.com. We would be happy to look into any warranty or customer service issue you have experienced. Thank you.

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