1 comment

like the subject line says. 3 year old windows, 7 have seal leaks, coatings on inside are all streaking off.

Warranty company sent me replacements after 3 months. Warranty department expects consumer to do all the legwork (taking photos, filling out lots of forms, etc.). No labor provided by warranty department. Most of the sashes went in easy so this wasn't an issue, but one of the large sashes came in glass only.

So it appears the warranty department expects me to disassemble the cemented together frame (no screws), take out the glass, and reassemble the frames back onto the new glass.

I'm an engineer and am usually good at this stuff, but this product is pretty much impossible to disassemble without destroying half of the frame. Back to the warranty department.

Product or Service Mentioned: Alside Window Window.

Monetary Loss: $300.

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Anonymous
Pittsfield, Massachusetts, United States #800623

We have replaced at least one part or another and in some instances both sashes on all 14 replacement windows due to gas leakage. Now have another one and am dreading jumping through the hoops yet again.

And once replaced, they are extrememy difficult to raise up and down...no better than our original windows! Very discouraging for sure.

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