Alside Window
Reviews and Complaints
Alside Window - Window Replacement Review from Howell, New Jersey
We've had good luck so far... NO issues
We had 15 various Alside Excaliber (I think this line has been discontinued and replaced by the Mezzo line) 4 years ago in 2010 and have had NO issues since. We had some sliders, a LARGE picture window, regular windows, some with obscured glass...
we've been nothing but happy with them. We are getting ready to have an Alside patio slider door installed (a 6100 or higher) and 2 of the Mezzo sliders to replace basement casement windows. We were looking at Pella, but the reviews of their customer service honestly scared us off. We DID have some minor cosmetic issues right after installation, but the installer (same as we're using now) took care of the issue immediately.
Could be that most problems are caused by the outfit doing the install vs. the product. Since my installer is NOT Alside, they probably stand more on THEIR work and getting it right as they do install other brands.
I guess it's about as broad as it is long, but we've been happy with the windows we have. I'd think if the brand was bad, the installer wouldn't use them.
Broken Seals
I am a contractor and have had several issues with broken seals with several manufacturers and have never had a problem getting warranty service. Even thought they say the warranty is only good for so many years, they have always sent replacement parts without a charge.
They however do not pay labor. Vista and Alside windows.Alside has now realigned their product line to also meet the new energy requirements.
I believe Vista has already done that and they offer a superior product with 1 inch glass and tripple weatherstrippin g on the sides where most others are double. Vista was purchased by Siminton a while back.
Cracked window and rust frozen rollers on patio door. Still waiting on warranty department to reply.
All of these complaints about AlSide products are not encouraging. About eleven years ago we had our siding, front door, patio door and six windows replaced with AlSide products by a contractor now no longer in business.
In January we noticed one of the windows had a cracked, inside pane, causing moisture to build up between the windows. Several years ago the rollers on our patio door rusted solid and we have to grease the track to make the door slide easier. I contacted AlSide to find out where we can get a replacement sash since no contractors in our area advertise handling this product. About three weeks later we received a warranty claim packet from their parent company (Associated Materials) and after not receiving any answers from then about our questions, we mailed the information back to them.
It has been about a month and no word from them.
Their paperwork said it could take 30 days for a response which means one more week. After reading the complaints on this site, I feel like we may not get this resolved easily.
Windows "whistle" when ANY wind blows. I hate the noise!!
We had new Alside windows put in our house September 2013. The noise was incredible!!
We contacted the guy who put them in and his response??-He's heard that windows 'whistle" and we never heard from him ever again. We should have been told about this problem/complaint, but we never were told. I went to Alside company and complained about the "whistling "in October 2013. The company did NOTHING-not one thing.
They said they would look at windows, make sure they were installed the right way and then call me; they did neither. We had siding done same. Siding is fine. The windows at the back of our house make an AWFUL "WHSTLING, LOUD" NOISE.
That's 4 windows I can't open or use!!. I wanted to open the windows on this nice spring day, but CAN'T because of the noise; even if windows are open as small as thumb width they make noise! Tried opening both sides-still that 'awful, whistling' noise. I hate the noise!!
We had all 4 windows open in October & couldn't hear TV!!I would not recommend these windows EVER!! With the noise and bad company customer service this company SUCKS!!!
Window cracked in extreme cold not covered under warranty.
After speaking with the Warranty Department, I was informed that the crack in my window (Model 0971 - Casement) was not covered by the warranty, as the warranty does not cover breakage of glass.
The glass cracked however, on day when in Minneapolis it was -20 degrees and I believe there was a defect within the hermetically sealed insulation that failed. The window was only 2 1/2 years old.
I was told by a contractor that warranties from other window companies would cover this circumstance, but Alside did not. Will replace with another company. Their warranty is very poor.
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Verified Reviewer | Salt Lake City, UtahSent back a packet with all the information they required on a foggy window.
Haven't heard anything back. This was in November 2013.
Claim Number is 937714. This was sent to Window Warranty Services, PO Box 2010, Akron, OH 44309. This is more than enough time to take care of this window. This was a window installed by Nye Glass or Morgan, Utah and was supposed to be guaranteed not to fog.
I sent a picture of the window, Sizes, address, which is 6115 W. Canyon Drive, Morgan, UT 84050.
All the paperwork was filled out according to the instructions given. The serial number for the window is C276IASTME77 4CB A N (N or H?) AMI
A broken window
Horrible Warranty Process - A 12 month headache!
The Warranty is worthless.
No customer service-no warranty
Customer Service Mgr
Windows thermal hardware failing
We had Sears Home Central replace our bedroom picture window. The AlSide Window has three components, a central stationary pane with flanking side crank out windows.
The side windows have an aluminum spacer between the the two sheets of glass. These are bowing inward to the point you can see daylight on the inside of the bow. We submitted pictures to Sears and they concur the window has failed. They wanted $100 to come out to "survey" and verify they have failed.
Then we have to pay additional labor charges to install the replacement "Window Packs". These windows are thermally inferior to our Pella and Anderson windows.
7 out of 12 windows had seal leaks, warranty difficult to deal with
Replaced drafty windows with condensation only to get the replaced with the same thing.
I purposely had my windows replaced because of the draft and condensation on them. Well I was told that the new windows I was getting would not have any of that. Well Bull...
When the contractor put them in, the next day there was a breeze and condensation on them. He immediately came over to see it and said it is coming from outside. I had put up a single piece of hair taped to the window to show I was not just imagining it. He called the window company and was told that is normal and there is no such thing as airtight windows!
They have those breezes/drafts so they can breath. Well then there is no sense in replacing windows!
I am trying very hard to find someone to verify that windows are supposed to be airtight.
Don't be fooled. Get in writing from the contractor/company before you buy them.
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We apologize for your frustration. You may send your contact information to alsidesocialmedia@***.com and we would be happy to help you with your issue.
Just FYI - window "fogging", or seal failure, has nothing to do with water pouring into the house. A physical presence of water running into the house is an installation problem, notably flashing, caulking, window capping on sills, or siding issues up above.
My mantra has always been: windows don't leak, it's everything around the window that leaks.
The seal failures are common to almost every manufacturer, and the test of a good company is how they handle the claim. Alside's warranty clearly states that labor is not included after one year (which puts a serious damper (sic) on the "lifetime" warranty presentation).