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2.3 Based on 31 reviews
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  • Customers like
    • Warranty for seal failures 5
    • Lady on the phone was nice 3
    • Windows 2
  • Customers don't like
    • Seal failure 5
    • Waranty service 4
    • Product 3
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Alside Window - Trying too get warranty I have 3windows seals bad warranty sucks
1 of 3

Submitted Warranty Claim 01516922 to Alside with all required documents pictures, warranty tag ,filled out form and copy of home deed,I have 3 windows with bad seals in early June 2016 and it almost October 2016 with still no word about the replacement of these bad windows it would be less hassle to just go and buy new windows to replace these instead of getting the blow off slow walk . When you call and you get to talk to some *** in a... Read more

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Do not buy these windows! I had a house built in 2003 and for the first 10 years that's all I did was replace these because of the seal breaking in the windows fogging up. Now that I'm past 10 years I have to pay 50% of the replacement cost?DO NOT BUY THESE WINDOWS!!!

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Unbelievable! If you have a mechanical problem on your windows like the locks don't lock or the cranks don't crank or the latches don't latch, you have some hoops to jump through. Make a call to the Warranty Dept. They will send out to you a warranty packet. Send it back. It will be reviewed with 45 days! If the window doesn't latch, like mine does, just hope you don't get a pounding rain storm against the window. What kind of customer... Read more

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Several years ago, I purchased 10 Alside windows which I complained to the company (Albany, NY) and Consumer Fraud, Attorney General office and now i have to purchase 3 windows due to seal failure. One window is so badly stained you can hardly see outside clearly. The other two are developing black lines. Because the Albany office reported as a problem with condensation in my home, i was unable to get any satisfaction or attention to the... Read more

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We had our windows replaced with Alside lifetime warranty windows. Since then we have had to replace 5 windows all because of bad seals. The last one took about 2 years to get a replacement. They don't communicate well or follow-up on replacement orders. I believe the lifetime warranty is offered because generally people move about every 7-9 years on average. The warranty is only for the original purchaser, so they are probably just hoping that... Read more

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1 of 2

Had my windows for 2 weeks. We have had 2 rainstorms in this time and I have had water in the sill inside the house twice. Out of 5 windows exposed to the storm 4 of them have done this. Not impressed. What happens during the freeze/thaw cycle this fall and spring?

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We had all our windows installed around 1998. We have had to replace most of them through the years. Back when we first got them, the company was great about replacing them and coming out to install. Supposedly, someone bought the company out years ago and now I have to go through an annoying process- photos, filling out information, etc. They also no longer install them for you unless you want to pay. Just noticed another window seal fail and... Read more

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My wife and I were very impressed with Alside. The windows we ordered were installed quickly and expertly. They look beautiful and we've already witnessed a reduction in outside noise. Before buying our windows, we came to this site and others. Our conclusion was that most people complaining either bought the wrong product to meet their expectations (like buying a Corolla and wanting it to perform like a Lexus), or they had poor installers. ... Read more

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MY WIFE AND I HAD OUR ALSIDE WINDOWS INSTALLED IN 1996. WE NOTICED THAT ONE OF THE WINDOWS SEAL HAD FAILED. WE WERE TOLD THAT BEFORE 2004, THE WINDOWS THAT THEY SOLD HAD A LIMITED LIFE TIME WARRANTY NOT THE LIFE TIME WARRANTY THAT THE WINDOWS HAVE NOW. AFTER 10 YEARS THE WINDOWS ARE PRO RATED LIKE TIRES AND BATTERIES HAVE. ALSIDE TOLD US THAT WE HAVE TO FILL OUT A CLAIM FORM AND TAKE PICTURES OF THE WINDOW THAT WENT BAD. I WOULD HAVE TO PAY 70%... Read more

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This sounds like a competitor or WN support person with too much time on their hands. W Nation is only a marketing company and makes nothing and installs nothing. They use very high sales pressure tactics in the home, and their sales personnel turnover is very high. If you don't perform u are out the door. Their advertising is so false, misleading, and not true, how can anyone call them for an appt? You cannot trust a company that advertises... Read more

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