966 views
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1.0

My double hung windows wouldn't stay up also. Found that the pivot broke.

I filed with Alside to repair the guaranteed windows. I filed in May 2014 and as of September, I had not heard anything from them other than the claim had been accepted. When I called them, they said they were sorry and shipped me the replacement part and told me to fix it myself. Also had one window with a seal leak allowing moisture between the panes.

It took 6 months to get a response.

When they did respond, I had to drive 150 miles to pick up the replacement window and install it myself. Will never recommend them to anyone.

Reason of review: Damaged or defective.

Monetary Loss: $500.

Preferred solution: Send a repairman to replace the pivot pins..

Location: Prescott, Arizona

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Alside Window Reviews

  1. 57 reviews
  2. 28 reviews
  3. 12 reviews
  4. 3 reviews
  5. 6 reviews
Alside Window reviews