Alside Window - Warranty is useless, had to fix the windows myself.
My double hung windows wouldn't stay up also. Found that the pivot broke.
I filed with Alside to repair the guaranteed windows. I filed in May 2014 and as of September, I had not heard anything from them other than the claim had been accepted. When I called them, they said they were sorry and shipped me the replacement part and told me to fix it myself. Also had one window with a seal leak allowing moisture between the panes.
It took 6 months to get a response.
When they did respond, I had to drive 150 miles to pick up the replacement window and install it myself. Will never recommend them to anyone.
Reason of review: Damaged or defective.
Monetary Loss: $500.
Preferred solution: Send a repairman to replace the pivot pins..
Location: Prescott, Arizona
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