Alside Window - Sent back a packet with all the information they required on a foggy window.
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New ReviewerHaven't heard anything back. This was in November 2013.
Claim Number is 937714. This was sent to Window Warranty Services, PO Box 2010, Akron, OH 44309. This is more than enough time to take care of this window. This was a window installed by Nye Glass or Morgan, Utah and was supposed to be guaranteed not to fog.
I sent a picture of the window, Sizes, address, which is 6115 W. Canyon Drive, Morgan, UT 84050.
All the paperwork was filled out according to the instructions given. The serial number for the window is C276IASTME77 4CB A N (N or H?) AMI
Monetary Loss: $300.
Location: Salt Lake City, Utah
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Comments
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I've had a more positive experience with the warranty service. My Alside windows were installed in 2007.
Since that time I've had two windows replaced under warranty due to broken seals which created fog between the glass. I have now just submitted my third claim and I expect to have the replacement window in a few weeks. You should call the warranty service and express your concerns.
The number is 800-489-****. Good luck.
I had 10 alside double hung windows installed 3/2007. One sash had a seal failure in early 2012 which the window installation company (American Window Systems (AWS) in Fairfax Va.) took care of on their full 5 year warranty.
Then 2 more sashes failed in 2013. Took about 3 months of sending letters (with forms, pictures....) and phone calls to Associated Materials Warranty service and then finally a verbal statement that I would be filing a breach of contract suit in Fairfax small claims court (got tired of getting the "run-around" each time I called) before they finally processed my claim. The rep finally took some action and the two sashes were manufactured and delivered to the local Alside warehouse (about 15 miles away) within 2 weeks where I picked them up. Now I have another sash totally glazed inside and have started the process again (got my claim# yesterday).
I am dreading going through the same "process" with Associated Materials warranty services again, and probably every year now to eternity.
Interestingly enough AWS no longer lists Alside windows on their website.