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We built our dream home 4 years ago. We have 43 total windows in the house.

They are triple pane casement windows. First thing we noticed is that they were very difficult to operate (open and close). They don't even come close to operating like the sample window. The house had not even been completed for 6 months when we noticed issues starting with the windows.

Spots were developing inside the window between the panes. Was informed that it was the Low-e breaking down. Also had a frame on one of our triple units break in the corner. The first batch of windows were replaced under warranty (maybe 3 of them).

The second batch was replaced under warranty with the factory rep involved. The third batch (a total of six in this one) was handled by me because it has been more than a year. The warranty process took 2.5 months to complete. They would not respond to ANY of my emails (I think that they do not want to incriminate themselves in writing).

Finally have them now but they will not pay the installer to install them. A complete bunch of ***. WORST WINDOWS and COMPANY EVER.

It makes me sick that I have these windows in my house.

I have contacted an attorney and plan on meeting with him soon to see what my course of action should be.

Location: Madison, Wisconsin

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Guest

You built a dream house and did no homework on the windows you put into it. The blames as much on you as it is on the window manufacturer. Never cheap out on windows.

Guest
reply icon Replying to comment of Guest-785575

No kidding. Yes....

Built our dream house. I had minimal time to research windows because I originally chosen Marvin Windows and at the last minute decided not to because of all-wood components. These Sovereign windows were being sold locally by a reputable dealer, however, he just started selling this line.

Yeah, so I trusted a reputable dealer, who has since stopped handling them due to my problems.

"The blame is as much on me as the mfg." REALLY..

You are disgusting. It is easy to hide behind a keyboard.

Guest
reply icon Replying to comment of Guest-785578

Spots between frames here too. No reply from manufacturer nor a phone response. Who did you call?

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