Alside Window - Alside is a petty company
This is in fact a petty company. I wish we had known before buying these windows how poor this company is to deal with.
We had a home built in 2008 and unfortunately we chose Aside windows. Now two of them have fogged up. Currently their warranty covers replacement for 20 years, however they are claiming back in 2008 free replacement was for only 5 years and we would have to pay 50% of the cost to replace the window. For roughly $125.00 they won't stand behind their product because it was sold to us a few months before they upgraded their warranty.
I've have seen where other manufactures extend goodwill to customers well after the expiration of the warranty.
We spent over $15,000 in Alside products on one home between siding, sliders and windows and they can't step up to the plate for $125.00. I swore to tell everyone I know and post everywhere I can of my bad experience in hopes that no one gets burnt from this company again.
Reason of review: Warranty issue.
Monetary Loss: $125.
Preferred solution: Deliver product or service ordered.
Alside Window Cons: Inflexibility, Seal failure.
Location: Methuen, Massachusetts
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Comments
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Hi,
As our warranty clearly states, proration starts after 5 years. If your windows are older than that it is quoted with the proration.
As the manufacturer of this product we stand by this. Please let us know how we can further assist you.
Thank you.
Dear Consumer,
As a representative of Alside we apologize for your frustration. You can send us your contact information directly at alsidesocialmedia.com and we will pass along to our warranty team to review on your case.
Thank you.