Alside Window Complaints and Reviews

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Alside Window
Main address: PO Box 2010 44223 Akron OH
800-922-6009, , alsidesocialmedia@gmail.com
  • 32 complaints
  • $44.6K claimed losses
  • $1.4K average
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  • Jun 07
  • Building Products
  • Augusta, Georgia
  • Window Warranty Services
  • 29

I am a contractor and have had several issues with broken seals with several manufacturers and have never had a problem getting warranty service. Even thought they say the warranty is only good for so many years, they have always sent replacement parts without a charge. They however do not pay labor. Vista and Alside windows.Alside has now realigned their product line to also meet the new energy... Read more

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  • Apr 29
  • Installers
  • Indianapolis, Indiana
  • Replacement Windows
  • 103

We had 15 various Alside Excaliber (I think this line has been discontinued and replaced by the Mezzo line) 4 years ago in 2010 and have had NO issues since. We had some sliders, a LARGE picture window, regular windows, some with obscured glass... we've been nothing but happy with them. We are getting ready to have an Alside patio slider door installed (a 6100 or higher) and 2 of the Mezzo... Read more

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  • Apr 13
  • Building Products
  • Saint Louis, Missouri
  • Cracked Window
  • 147

All of these complaints about AlSide products are not encouraging. About eleven years ago we had our siding, front door, patio door and six windows replaced with AlSide products by a contractor now no longer in business. In January we noticed one of the windows had a cracked, inside pane, causing moisture to build up between the windows. Several years ago the rollers on our patio door rusted... Read more

Was this review helpful? 0 1

  • Apr 10
  • Building Products
  • Replacement Windows
  • 233

We had new Alside windows put in our house September 2013. The noise was incredible!! We contacted the guy who put them in and his response??-He's heard that windows 'whistle" and we never heard from him ever again. We should have been told about this problem/complaint, but we never were told. I went to Alside company and complained about the "whistling "in October 2013. The company did... Read more

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  • Jan 24
  • Building Products
  • Minneapolis, Minnesota
  • Windows Warranty
  • 4
  • 159

After speaking with the Warranty Department, I was informed that the crack in my window (Model 0971 - Casement) was not covered by the warranty, as the warranty does not cover breakage of glass. The glass cracked however, on day when in Minneapolis it was -20 degrees and I believe there was a defect within the hermetically sealed insulation that failed. The window was only 2 1/2 years old. I... Read more

Was this review helpful? 5 0

  • Jan 06
  • Building Products
  • Window Warranty Services
  • 1
  • 179

Haven't heard anything back. This was in November 2013. Claim Number is 937714. This was sent to Window Warranty Services, PO Box 2010, Akron, OH 44309. This is more than enough time to take care of this window. This was a window installed by Nye Glass or Morgan, Utah and was supposed to be guaranteed not to fog. I sent a picture of the window, Sizes, address, which is 6115 W. Canyon... Read more

Was this review helpful? 1 0

  • Aug 14, 2013
  • Building Services
  • Greenville, South Carolina
  • Sunroom Window
  • 2
  • 196

I was cleaning my window and it just broke. I called the company and was ask if I bought the breakage policy.i should not have had to because they are supposed to not break.we bought windows for all the other windows from window worold and they are right there if we have a claim. I was told I would have to fill out paperwork to see if my windows are coverd or not .I tried to contact the company... Read more

Was this review helpful? 1 0

  • Jun 12, 2013
  • Repairs
  • Alside Windows
  • 240

We've lived in our home for 10 years. In July of 2012 one of my larger windows broke (would no longer go up and down) so I initiated a claim with Alside. After 11.5 months and 4 installers later, I FINALLY got the new rails so that my window would work. This has been the most ridiculous time suck in my entire life! Once I submitted my claim, I called the company to ensure they received the... Read more

Was this review helpful? 0 1

  • May 06, 2013
  • Building Products
  • Windows
  • 1
  • 221

Seal on two windows failed at 9 months. After a year and 7 months I have still been unable to get a replacement and now they say it has been over one year and I will need to pay all labor cost. It has been a non stop blame game between Alside and the sales company who will no longer sale Alside products due to not standing behind their product. When and if the windows come in the sales company... Read more

Was this review helpful? 1 4

  • Apr 11, 2013
  • Building Services
  • Cincinnati, Ohio
  • Vinyl Windows
  • 4
  • 400

13 years ago, we replaced our 23 Windows with Alside. 2 weeks after the installation, a window was accidently broken and replaced within a week by the installer. 7 years ago, I contacted the installer and I had 3 windows replaced within a week. 3 years ago, I contacted the installer and a window was replaced within 2 weeks but I had to pay a $75 installation fee. I have 5 windows that are now... Read more

Was this review helpful? 4 5
 
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