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  • Customers like
    • Warranty for seal failures2
    • Poor customer service2
    • Windows1
  • Customers don't like
    • Seal failure4
    • Waranty service2
    • Their product1

  • Aug 21
  • Building Products
  • Chagrin Falls, Ohio
  • Alside Mezzo Window
  • 1
  • 1
  • 135
  • REVIEW RATING 4/5

We had 37 windows replaced with Alside Mezzo installed with Alside installers and purchased through Empire windows. All the windows have a 1/2 inch gap around the windows. They said that happens all the time when installing replacement double hung windows. (we had Anderson windows before). They told us to just stain around the window where the framing is showing. They sent out a... Read more

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  • Aug 10
  • Home Construction and Repair
  • Greenwood, Indiana
  • Alside Window Replacement
  • 1
  • 1
  • 264
  • REVIEW RATING 5/5

Three months ago I called with a request to have three windows replaced as the seal has gone bad. I originally spoke to Scott, who took my information and got back to me a gave me the ISS Department # 317-547-2842 I spoke to Barb in may and gave he the serial numbers on the windows and she said they would get ordered. I did not hear from anyone for 6 weeks. I called and was told an installer... Read more

Was this review helpful? 0 0

  • Aug 10
  • Building Products
  • Virginia Beach, Virginia
  • Alside Windows
  • 1
  • 1
  • 140
  • REVIEW RATING 4/5

My husband and I purchased 15 Alside windows in late 1999. So far 5 of them had to be replaced because of broken window seals. This last time I had to deal with Alside directly because the contractor who sold the windows went bust. I sent all the required documents to Alside. After a month with no contact, I called to see if something was wrong. The lady who answered the phone said they... Read more

Was this review helpful? 0 0

  • Jul 01
  • Building Products
  • Cincinnati, Ohio
  • Alside Window
  • 378
  • REVIEW RATING 5/5

There are two pins on the lower edge of the window sash that allows the sash to tilt inwards for cleaning. These broke. Took 2 months to get the pins, and several phone calls. Followed all their warranty requirements but still had to prod them with phone calls. Called today after not receiving points or any contact from them. Was told it had been processed and representative walked to... Read more

Was this review helpful? 1 1

  • Jun 22
  • Building Products
  • Glastonbury, Connecticut
  • Positive Experience
  • 3
  • 3
  • 452
  • REVIEW RATING 5/5

First of all, Alside did an admirable job replacing the failed windows. The discoloration occured in the sealed glass area of the lower windows and this is caused by a chemical reaction that alerts you of a seal failure. Without this chemical reaction you would never be aware of the failure. Alside rapidly sent replacement windows for all of the failed windows and I easily installed these... Read more

Was this review helpful? 1 0

  • Jun 17
  • Installers
  • Methuen, Massachusetts
  • Windows
  • 2
  • 2
  • 440
  • REVIEW RATING 5/5

This is in fact a petty company. I wish we had known before buying these windows how poor this company is to deal with. We had a home built in 2008 and unfortunately we chose Aside windows. Now two of them have fogged up. Currently their warranty covers replacement for 20 years, however they are claiming back in 2008 free replacement was for only 5 years and we would have to pay 50% of the cost... Read more

Was this review helpful? 1 3

  • Jun 11
  • Building Products
  • Wausau, Wisconsin
  • Windows
  • 2
  • 2
  • 390
  • REVIEW RATING 5/5
Alside Window - Review about Windows from Wausau, Wisconsin
1 of 2

We just bought a new house. I noticed the poor quality of the windows. They look like a kindergartner cut the corner edges. They are sharp! Is this normal? I'm not happy. Read more

Was this review helpful? 1 0

  • May 16
  • Building Products
  • West Roxbury, Massachusetts
  • Windows
  • 1
  • 1
  • 453
  • REVIEW RATING 5/5

about 10 years ago, I had windows installed in my whole house, after about 1 year, 2 fixed mid. panels in bow window started to leak at bottom of vinyl frame. I called person who installed them, he caulked everything he could, said that "ALSIDE" company will send somebody to inspect it, left, and never heard from him or anybody again...window still leaking... company sent me replacement glass for... Read more

Was this review helpful? 1 1

100% FULL

  • Apr 29
  • Building Products
  • Yorktown, Virginia
  • Windows
  • 4
  • 4
  • 837
  • REVIEW RATING 5/5
Alside Window - 4 year old windows ALL have failed seals
1 of 3

We purchased our home last year from a seller who had done a significant amount of remodeling using Alside windows. ALL 7 replaced windows now have failed seals and moisture inside. Our warranty claim was denied because we were not the original purchaser of the product. This company produces a crappy product and does not stand behind them whatsoever. I asked if there was anyone at the company I... Read more

Was this review helpful? 6 2

Al sides does business with COLOR COAT a company that DISCRIMINATES agonist BLACKS and WHITE WOMEN. Add comment

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