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2.1 Based on 23 reviews Compare to others
  • Customers like
    • Warranty for seal failures 3
    • Lady on the phone was nice 2
    • Windows 1
  • Customers don't like
    • Seal failure 4
    • Product 2
    • Waranty service 2

I had Alside windows installed in 1999. In 2015 window seals failed. I contacted the warranty dept which handled my claim . They shipped new sashes at no charge to their warehouse in Ronkonkoma. . I am very satisfied with them . Thanks for your help. My windows were installed by a contractor who went out of business . I thought i would have ... Read more

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It seems to me that most of the complaints on here are from people who never actually read the warranty. We have Alside Windows in our home that have not had any issues for twenty years, but I know that if they do at this point, I will be responsible for the costs as they are no longer under warranty. Windows break, seals fail. No matter who your window is made by, there is always a possibility... Read more

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I purchased windows through empire windows in Cleveland area alside was the actual installer and yourself a favor and stay away from both of these idiots, pay a little more and go with window nation. I had three windows put in from w.n. last year , not one problem with the install or the windows, this year I had twelve put in by empire and alside , nine of the windows have... Read more

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I purchased 16 Alside windows. I've had 8 seals go bad and one won't stay open. That is more than half of them have problems. The first year most of the failures occurred and the installer took care of it for a $75 fee. The installer is no longer in business so now I am forced to deal with Alside directly. Lifetime warranty is a joke. I've been waiting months for them to get back to me... Read more

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Alside doesn't design a bad product in general, the issue is the manufacturing process as a whole. An example would be their Cedar Rapids IA plant, it's mostly day laborers that aren't legal. They go through quality control managers almost yearly because none of them can fix the underlying issue, there's no quality control with employees that have a non stop revolving door. And the fact that... Read more

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Has anyone in the DFW area successfully sued Alside based on window poor performance? If so, please let me know: as I am hoping to find an experienced attorney well versed in this arena. We chose Alside based on their wind/rain ratings but have been sorely disappointed. Water penetrates the framing and ends up on my window sills with great frequency. Blah, blah, blah ...... Read more

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I have no idea where to start.. 8 or 9 years ago I replaced 10 windows with Alside This the biggest mistake of my life.. They cost me $8,000.00 plus. I have had them replaced, repaired and they still don't work.. I don't know where to go from here... if I stop paying it will only hurt my credit.. If I keep paying I am being ripped off. My other option is to force you to fix my windows at no... Read more

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My wife and I sided our home with Pelican Bay Shakes in 2007. Over the past 2 years, white dots (and now streaks) developed on each and every shake. We used a contractor, All American Roofing and Siding, to perform this work and they purchased the Alside product. We decided to submit a warranty claim in July of this year. We called about five times between then and last week to get a status on... Read more

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We bought our windows through Empire .Alside makes them. That's Empires first mistake...we have been waiting since March and our windows are still not completed and right! I'm been making my payments to Wells Fargo Visa home improvements. I'm going to stop making payments because I read on our purchase agreement payment on completion. Since it is not completed. I will contact my lawyer and see... Read more

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We had these windows installed 2 years ago.The window design is horrible-too much space in between the slider panes!!! Whenever the wind blows the windows make a loud howling noise. Not just one window, all 11 of them!! We have had the contractor come out and listen to them when they make the noise. "Hmmm" was what he said, that he would talk to the company that sells the windows. Well needless... Read more

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