Alside Window Complaints and Reviews

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Alside Window
Main address: PO Box 2010 44223 Akron OH
800-922-6009, ,
  • 45 complaints
  • $57.6K claimed losses
  • $1.3K average
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  • Oct 07
  • Home Construction and Repair
  • Nashville, Tennessee
  • Poor Workmanship
  • 156

7 double hungs - none of the redesigned locks lined up and some wouldn't close - all scrapped finish off mechanism. They replaced all sashes but some still scrapped off finish. Time suck due to their mistakes. 2 large picture Windows- one has broken gasket trim-shipped and installed that way. All interior caulking was done with silicone caulk-BIG MISTAKE.You can't paint silicone-offered to cut... Read more

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  • Oct 03
  • Building Products
  • Wilmington, North Carolina
  • Broken Seals
  • 108

I purchased all new windows for my house, 15 in all, in 2003. I have RE-replaced them myself, ALL of them, 3 times. All broken seals.. It takes forever to get them received after calling the company - also, I have had problems getting other 'parts'. For example, the pieces (don't know what you call them), that the tilt windows SIT in that allows them to go up and down - well several of them... Read more

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  • Oct 02
  • Building Products
  • Fairfax, Virginia
  • Windows Seal
  • 96

We had Alside windows installed 8 years ago and we have had around a third of them replaced because the seal breaks and you get these streaks inside the windows. It also takes months for them to get the new window in. We have been waiting for a replacement for over 4 months and now we have another window that the seal has broken, so we have to start all over. You also have to go out of your way... Read more

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  • Sep 30
  • Building Services
  • Prescott, Arizona
  • Window Warranty
  • 130

My double hung windows wouldn't stay up also. Found that the pivot broke. I filed with Alside to repair the guaranteed windows. I filed in May 2014 and as of September, I had not heard anything from them other than the claim had been accepted. When I called them, they said they were sorry and shipped me the replacement part and told me to fix it myself. Also had one window with a seal leak... Read more

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  • Sep 29
  • Building Products
  • Troy, Michigan
  • Windows Warranty
  • 125

We had all of the windows in our home replaced with the assurance that there was a "Lifetime" warranty on all of them. What a joke,just after the first year we had a round window seal leak when the "Salesman" claimed the warranty didn't cover that and I told him I had the the phone number of a really good lawyer, he finally followed up and had the window replaced. Last winter one of the locking... Read more

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  • Sep 06
  • Installers
  • Windows Installation
  • 390

In 2001 we hired a contractor to install windows in our home. We decided on using the company and they installed our windows. Probably three or four months later I noticed that one of the windows had a crack in the pane of glass in between...nothing we could have done to the window. In the mean time we had problems with the company who installed the windows and that is a whole different story. ... Read more

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  • Aug 27
  • Building Services
  • Poynette, Wisconsin
  • Garden Window
  • 1
  • 1
  • 171

Several says ago I posted a complaint on ALSIDE WINDOWS GARDEN WINDOW and to this day have not heard from them or a representative of their company. Just what good is their WARRANTY any how. If they can not answer a complaint how do they expect to continue selling windows...Seems to me this comp any is a FRAUD from the get-go Can any one out there in the nether world help me? Will be looking... Read more

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  • Aug 22
  • Building Products
  • Garden Window
  • 1
  • 1
  • 375

We had a GARDEN WINDOW installed in our kitchen in February of 2001. Along with this installation we received a 'LIFETIME WARRANTY', which I believed to be a good and valuable warranty. After about a year we started to notice what appeared to be a stain on the outside of the glass, and tried to remove it. After several attempts to clean it up we tried to contact the company who installed it,... Read more

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  • Aug 12
  • Building Products
  • Howell, New Jersey
  • Window Replacement
  • 1
  • 1
  • 22

We had a large window replaced in the front of the house. Condensation builds up because the seal was broken and water pours in the house when it rains heavily. Apparently this company doesn't care about their customers once a sale is made because nobody will take responsibility and fix this problem which has been going on for about a year now. Very disappointed. Read more

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  • Aug 08
  • Building Products
  • Berkley, Colorado
  • Defective Windows
  • 551

Me and wife after bought our first home went shopping for windows for out home. Allside offered great prices and said there product was as good as many of the other products on the market and said they have a lifetime warranty. Well offer about five years the glass got discoloured not water but like coating on the glass is oxidising. The company although it took two months replaced the windows.... Read more

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